CommunicationSuccessful organisations rely on their people to work effectively with others – both internally and externally - by being able to create good rapport. However, there is more to getting along with other people than at first seems apparent. Unintentional misunderstandings arise all too often. Those involved often have no clear perception of what went wrong or why. You only have one chance to make a first impression…
‘Communications’ provides participants with a clear understanding and the tools, techniques and strategies to create good rapport – instantly - with other people and equips delegates with world-class interpersonal communication strategies that – quite literally - transform their dealings with others. Even with those with a very different outlook and perspective such as the senior clinicians. This programme develops a heightened awareness of how humans interact and the various components of human communication. It allows participants to experience the most effective communications strategies and styles, to ensure a clear and shared understanding between themselves and others. It is the ability to communicate with absolute clarity that will transform your dealings with others to quickly create high trust win/win relationships. This “Communication” module is highly interactive and has been tailored for every industry. Delegates will learn how to- understand how people think
- understand how people communicate what they think
- recognise the impact of words, tonality and body language
- sharpen the ability to notice and correctly interpret non-verbal messages
- quickly build and sustain rapport, even while handling disagreements
- deal with difficult people
- create a rapport with people who are ‘not like you’
- develop win/win relationships
- acquire invaluable listening and questioning techniques
- understand the 3 styles of communication, and when to use them
- identify and respond to differing communication styles
- examine the use of language
- understand language patterns
- adopt effective questioning to clarify understanding
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