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Time Management and Self-Organisation

1 day learning programme

Overview

This 1 day programme aims to make people more productive in their personal and work lives. The programme does this by exposing them to the issues with Self Management particularly, the resource of Time.
By combining Time management techniques with the knowledge of delegation, prioritisation and effective work practices, delegates will learn to become more attuned to the key deliverables and objectives of the Organisation.
In addition, these skills will alleviate stressful personal work practices thus creating the motivation to prolong their newly-learned management techniques.

Applicability

This event is suitable for all levels of employee; more in-depth skills are available in the 2 day version of this programme.
Outcomes
  •     Understanding Time Management and its place as a subset of effective Self Organisation
  •     Improvement of delegation, planning and prioritisation as key skills in Time Management and increased productivity
  •     A working understanding of a range of classic and contemporary Time Management Skills

Time Management and Self Organisation
Timetable
Time
Areas
Timing
0930
Introduction, Domestics, Agenda
15 min
0945
Objective setting
15 min
1000
Why manage time?
30 min
1030
What is Time?
30 min
1100
Coffee
15 min
1115
What is Time Management?
90 min
1245
Lunch
45 min
1330
How you use time
45 min
1415
Self Organisation Techniques
75 min
1530
Coffee
15 min
1545
TM Tools
45 min
1630
Action Planning
30 min

Objectives
The objectives of this programme are to:-
  •     Improve personal organisation and control over work

  •     Be able to choose between urgent and important activities

  •     Use Time Management resources effectively

  •     Build confidence in self organisation and when influencing others

  •     Reduce stress levels and get better results.              

Why Manage Time?
Tune into WII-FM
                                                                              

Why Manage Time?
What is the Mix of Ingredients you need?
This is the MUSTT
     Motivation
     Understanding
     Skills
      Techniques
       Tools

The Mix
Time management is a mixture of the following items. No two people are the same in their approach and you need to experiment to know what is best for you.

  •   Motivation – If you are not motivated (no Wii-FM signal) then you can try all the Techniques but you won’t be able to maintain the effort required. It’s a bit like going to the gym or cutting down on alcohol or stopping smoking.

  •   Skills – These include areas we will cover on this programme; they include planning, delegation, assertiveness and so on.

  •   Methods – These include such areas as focussing on the right things at the right time, prioritising effectively, being proactive rather than waiting for others.

  •   Tools – Most Time Management courses will take you through the most commonly used tools and this one is no different in that regard. Tools include the use of diaries, telephones, meetings, email.

Perspectives of time

Can you spare me a minute?
Are you In-Time or Though-Time?
Is Time Management good for you?

Time Management Questions: True or False?

  1. Most people are fully aware what their main time and life management issues are.

  2. Time Management techniques work well both in the workplace and at home

  3. It is always the best policy to wait until you have collected and analysed all relevant information before making a decision

  4. A job worth doing is a job worth doing to perfection

  5. In the large proportion of jobs, people use their time in repetitive patterns that can be effectively analysed

  6. Frequent interruptions make planning your day hopeless

  7. Working hard is no substitute for good Time Management

  8. Delegating tasks to other people will always save you time

  9. Most of the important results you achieve stem from a small number of activities

  10. Time Management tools will result in you using your time more constructively

  11. Having goals helps you prioritise activities

  12. People often fall back into old habits

  13. Writing to-do lists is a great way of saving time

  14. Time Management techniques take away the fun and spontaneity from life

Objective Setting

T.A.R.G.E.T.

Target is a similar Objective/Goal setting acronym to SMART and yet has the edge in one or two crucial areas.
T
TIME-BOUND
Ensure that not only is there a timescale to the target but that you actually have the time available to do it justice. Is the goal still do-able given your other work in progress?
A
ACTIVE
Ensure you write your goals using personal, active verbs i.e. that you do them rather than choosing passive expressions such as, “to have accumulated”.
R
REALISTIC
Some schools suggest that the goal should be unrealistic or unachievable in order that some stretch is required. Realistic allows for this whilst ensuring that you recognise that there is a challenge but that with effort you can do it.
G
GRADABLE
Similar to measurable in “smart” but more useful in that you can grade progress toward the goal rather than simply, “Is it achieved Y/N?” Gradable goals can be expressed in percentages, numerically or in any way which suits you best.
E
EXACT
Like “specific”, Exact pushes you to be precise about what you are to achieve. This is relevant in that you know when you have got there and more importantly know just when to stop/celebrate.
T
TRADABLE
The most important difference to “smart”. Tradable asks you to list what you have to give up or forego whilst going for this goal. It may also be useful to consider the ecology of achieving this goal; other people may have to lose (something) in order that you win. Consider both sides of the equation.
  •      Goal Setting – Sadly all the Time Management in the world is wasted if you are not working on the right things. It helps to know that once you have climbed to the top of the ladder that the ladder is up against the right wall.

URGENT versus IMPORTANT

All work tasks fall into one of the 4 quadrants below.
Complete the boxes with examples of some of these tasks.
Finally, ask yourself the question; “Where should you spend your time?”
URGENT
NOT URGENT
IMPORTANT
     DO
     PLAN

NOT
IMPORTANT
     DELEGATE
     DUMP

Techniques
Time Stealers
Time is money. Time is not money but is like money. If you decide to spend an hour reading a magazine it means that you were not able to spend that hour doing anything else.
People can steal your money and people can also steal your time. However, although you would be understandably very annoyed and upset if someone stole your money, many people don’t turn a  hair when people sneak into their lives and steal their time.
The following lists are examples of when Time Stealers can occur. These lists are by no means exhaustive but give you an indication so that you can be on your guard.
They say that awareness is curative!
A – Time Stealers
B – Self-imposed Time Stealers
Meetings
Attempting too much
Changes to deadlines
Preoccupied with something else
Others’ mistakes
Poor planning
Travel between offices/meetings
Aiming for perfection
Can’t action; lack of authority
Unclear goals
Staff demands
Clutter
Lack of training
Outside activities
Low motivation
Procrastination
Conflicting priorities
Paperwork
Red tape
Not finishing tasks
Disorganised manager
Lack of self-discipline
Technical failure
Tiredness
Change of priorities
Small talk
Poor communication
Indecision
Work overload
Not listening
Unnecessary meetings
Forgetting things
Poor job definition
Personal organisation
Interruptions
Poor attitude
Waiting for answers
Failure to delegate
As you go through the list, make a mark against the ones that apply to you. If you can, rank the Top Ten stealers of your time and compare it to the top five reasons that other people state;
  1. Interruptions
  2. Procrastination
  3. Change of priorities
  4. Poor planning
  5. Waiting for answers
Although 3 come from the A list and 2 from the B (self imposed) list, the real lesson here is that these will be the top five that cause you issues last month and will be the top five that will trip you up next month. They are habit forming unless you do something about them.
Let’s have a look at a few in turn;

Interruptions

Some interruptions are necessary and some are true timewasters. The key is to find out which is which recognise them and do something about it.
They can be broken into
  1. Unnecessary interruptions. This is when someone has interrupted you on the phone or in person assuming that you are the right person and that this is the right time. If this is not the case, put them right quickly and effectively. This is an unnecessary intrusion.
  2. Necessary interruptions. These are warranted, true interruptions for which you have the answer or responsibility. Take care of the interruption effectively and immediately; except if it is not the right time (see below).
  3. Untimely interruptions. These are interruptions that you should reschedule to a more appropriate time.

Procrastination

“Never put off until tomorrow what you can do today”
There are 2 types of procrastination;
  1. Conscious – where we are aware of what you are doing
  2. Unconscious – where you are almost totally unaware of your actions

Here are some suggestions for overcoming procrastination;
  •      Set a deadline. This helps by creating a sense of urgency.
  •      Do the worst bit first. This allows you to look forward to the more enjoyable parts of the task and to end your allotted time on a high.
  •      Make a fun exercise out of the task. This will turn the drudgery part into something more acceptable.
  •      Create a reward.  This will give you an incentive to keep going and get the job done.

Change of Priorities

Increasingly, job roles are increasingly in the hands of the Customer i.e. they are beginning to dictate priorities and timings. In this environment, your role can seem to be lurching from one fire fighting activity to another if it is not managed properly. Some people get a rush from this and describe their job as ‘exciting’ or ‘not boring’. Many others react badly with this level of uncertainty and need some sort of consistency or reliability in their work. They report that this not only leads to bad time management but also high confusion rates.
If you find you self in that role then the three main options are;
  •      Talk to your manager (or Customer!) to see if there’s anything that can flatten out the demand.
  •      Leave the job as this will not serve you well in the long term
  •      Go with the flow. Find ways to tell yourself that there is excitement in your role which you welcome and go with for short periods.

Poor planning

“If you fail to plan you plan to fail”
“Proper planning prevents poor performance” (The Five P Rule)
Most people agree that inferior time management stems from a failure to plan properly. However, a number think that seeing as you can’t predict the future then there’s no point in planning
I have a friend who once said “If I’d have thought this would happen I might not have done it”.
The point of planning is not that you are in control of the future but that you have put yourself in the best position to work with events having thought about possible outcomes and what you can do to prepare for them…

Waiting for Answers

“Good things come to those who wait” (but only stuff left behind by the people who hustle)
The issue about waiting is not about being polite but by having to wait for someone else to complete or deliver something, you have lost control over the timescales for delivery. The issue is usually about perception; that is the other person’s perception of your needs. If the other person is not aware of your timescales and deadlines then they will arbitrarily (or worse!) impose an order in which they will deal with their workload. You role as a good Time Manager is to get the other person’s To-Do list altered.
Here are some techniques to try;
  1. Call the person you are waiting on and explain that your priorities have changed. Ask for a number and name so that you can follow up your call.
  2. Follow up on all leads and stress what you want at each point. Ask how you can help at each stage.
  3. If you are sent ‘up the line’ so that you are outranked, enlist the help of someone more senior or more influential than you are.
Make sure that all involved know how to contact you when an update becomes available.

Planning
Most people do not spend any time planning. Their Approach consists of Aim – Do, missing out the resourcing and planning steps altogether.
“Proper Planning Prevents Poor Performance” The Army
“The more time we spend on planning a project, the less total time is required for it” Edwin Bliss author of ‘Getting Things Done’
“Measure twice, cut once” Proverb
The 5 most common excuses for not planning:
  •      I don’t have time to plan
    This is cited as the most common reason why people do not plan. A study was written up for a book called ‘The Time Trap’ revealed that 72% of people don’t plan their days. When asked why they said “I don’t plan my day because I don’t have time”
    What they really mean is that planning their day is not as important as say watching TV or reading the newspaper or having a lie in.
    In the absence of planning, these people have to be content with letting life happen to them rather than being in control by shaping or directing the events around them.
    If you don’t have a plan, the best you can hope for is to be reactive.
  •      I already know what I have to do, so why bother to plan it?
    The will always be routine tasks that need to be done and these items take up a necessary part of the day. However there are other things which are consistent with your values and life plan which need to be planned. Otherwise they will surface from time to time and you will find you are dealing with them at an inappropriate time.
    You need to plan for these vital future events.
  •      Planning does not work for me; my life/job is just full of interruptions.
    People will recognise the issues of being ambushed as soon as you step into the kitchen or living room or office. However, there are methods for dealing with (or reprioritising) interruptions so that you are in control of them. If your role or life is structured around interruptions, you need time management even more to make sure that you structure your time very well between the interruptions.
  •      I feel tied down once I start planning my days.
    Nobody likes to feel that their day is routine or follows a predictable pattern. Equally very few people are inspired by having g long list of tasks outstanding when ever they look at their To-Do list. However, the trick here is not to avoid planning but to make sure that you are in charge of the system. Ensure that your list or system includes fun elements or chill-time when you can enjoy the freedom that planning provides. Your planning system is a Tool which should be used as a tool like the telephone or email. If you begin to let the tool use you - for example having to read email every time the PC goes ‘ping’ - then the tool has taken over! You should view your plan as a passport to greater freedom and not the other way around.

  •      I don’t know how to plan
    Most people have some idea of planning; some view of how to use a To-Do list but not the whole thing. This means that they will plan or use their time sporadically and have varied results. By taking this course and reading these notes you are making the effort to consciously apply the learning and that is what will pay big dividends.

A Systematic Approach
AIMS
Purpose
Why are we doing this?
What are the benefits?
Parameters
Time vs Cost vs Quality
TARGET objectives
End Result
What is the finished article?
What will success look like?
Customers
Who are the clients, stakeholders?
What are their needs?
INFO
Known
What resources do we have?
Needed
What facts, ideas or risks exist?
WHTBD
What has to be done?
List or map out all the elements.
PLAN
Who, what, where, when, how?
(plus Potential Problem Analysis and Contingency).
ACTION
Do it
REVIEW
Have we achieved the end result/goal?
Is the Customer satisfied?
What was successful and could it be repeated?
What are the lessons for next time?
What happens next?
Time Management Tools

Stop-Do Lists

Start by creating a Stop-Do list as soon as possible.
Then make the things on your Stop-Do list, “Policies”. People respond to Policies. They understand a policy as a boundary. They will respect you more for being clear about what you won’t do.
For example, some of the author, Jack Canfield’s “don’t do” policies on a personal level are;
  •      I never lend my car to anyone for any reason
  •      I do not lend money. I am not a bank
  •      We don’t schedule outside social events on Friday nights. That is our family night.
  •      I don’t discuss charitable contributions over the phone. Send me something in writing
On a business level, some of Jack Canfield’s “don’t do” policies are as follows;
  •      I don’t give endorsements for books of fiction
  •      I don’t lend my books to other people. They rarely come back and I need them for my livelihood.
  •      I don’t schedule more than 5 talks in a month.
  •      I don’t co-author books with first time authors. The learning curve is too expensive.
  •      I don’t do individual counselling or coaching. Groups create greater leverage.

To-Do Lists

There are many types and styles of To-Do lists and each person is at liberty to find the one that suits him/her the best. However, most Time Management gurus are agreed that if you just have a list then you are still not in the best place to manage your time. Without some system of prioritising, most individuals will treat it as simply a list of tasks to be performed and will either make arbitrary decisions about what should be done first or will start to tackle them in the order in which they are presented.
If they appear in a week in a diary, then the temptation is to drop some of the tasks as they are “carried forward”. Furthermore, if they are on a piece of paper, the issue for most people comes when the paper is full. This either creates a ‘Page 2’ or a natural tendency to add less to the list to preserve the ‘one-page’ feel.
Without priorities, there can be no relationship to the previous model showing Importance and Urgency. To appear on the grid, tasks need both a relative importance and a date by which they must be complete. Hence, many prioritising systems feature both these elements. For example;
To-Do List
Task
Priority
Date
Complete report and despatch to Project Team
A
31st July
Agree ½ year objectives with team
B
1st Sept
Pick colour scheme for office
C
2nd Aug
Reorganise filing system
C
18th Sept
Ring Dick Clarke (Accounts)
B
1st Aug
Brainstorm Team Build Agenda
B
8th Aug
Other models (similar to the above) will have graduations within the priority code i.e. A1, A2, A3, B1, B2 and so on. You may find this useful, or you may be content to use the date as the added graduation scale. Either way, once you have set the Priority you must use it!
Some people will approach this list and think that they should do the top task as it is Priority A. However, they then look at the list and decide that the call to Dick Clarke will only take 2 minutes and then they can cross something off their list. Besides, it would be great to catch up with Dick as he’s always the source of new jokes….
The smart move is to sit down and complete the A task. If the job is very large and time allows; (like ‘agree ½ year objectives’) break the task into subtasks and prioritise each one of those. If necessary, impose time constraints on how long you will spend without a break. Also, when you have completed a large, important task, reward yourself in some small way to mark that as an achievement.
Other considerations to take into account when prioritising can be as follows;
  •      Can the job be ‘put down’ and ‘picked up’ again later on? If not, then you will need to plan a time when the whole thing can be achieved in one go. This may mean rescheduling some everyday items.
  •      Can the job be done at any time or does it rely on the availability and /or co-operation of other resources (people, machinery, parts etc)?
  •      Can the job be done with interruptions or do you need to safeguard some private time to complete it?
On the other hand…
In 1930, Charles Schwab, eager to know a foolproof way of managing his time hired a management consultant and said “Show me a way to get more things done with my time and I’ll pay you any fee within reason”. The consultant’s advice was as follows;
“Write down the most important tasks you have to do tomorrow and number them in order of importance. When you arrive in the morning, begin at once on number one and stay on it until it’s completed. Once you’ve completed the first task, recheck your priorities and begin number two. Stick with it all day if necessary, as long as it’s the most important one. If you don’t finish all your tasks, don’t worry; you wouldn’t have finished them with any other system either. The key is that without a system you wouldn’t even be able to decide which the most important one was”
After trialling the system, Schwab declared that it was the single most profitable idea he had ever earned and paid the consultant 25,000 dollars - a fortune at the time.

                                                       
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